Returns and Refunds Policy

At Powered by Breeze eSIM, we offer a flexible refund policy for digital products that have not been activated or used. If you encounter technical issues that our support team cannot resolve, you are eligible for a full refund within 30 days of purchase.

Return Process

• 1.
  Verify Eligibility

  Ensure your eSIM has not been activated and the data plan remains unused before initiating a request.

• 2.
  Contact Support

  Reach out to our 24/7 customer service team with your order number and the reason for your return.

• 3.
  Technical Assessment

  Our technicians will perform a quick remote check to verify the status of the digital profile and troubleshoot any connectivity errors.

• 4.
  Receive Refund

  Once approved, the refund will be processed back to your original payment method within 5 to 10 business days.